Return & Exchange Policy

No Refunds, Only Exchanges:

We do not accept returns. We will exchange the item if your purchase is defective. If you receive a defective item, please contact us at with details of the product and the defect. You can send the item you consider defective to:

West Edmonton Mall
Custom Shoes By Zapato Sanchez
Suite 2924
Edmonton, Alberta
T5T 3J7

Upon receipt of the defective product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product and reimburse the shipping cost you made to ship the item to us.

FREE Shipping worldwide. Free shipping for products that need to be exchanged.