Return & Exchange Policy

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at customshoes@zapatosanchez.com with details of the product and the defect. You can send the item you consider defective to:

West Edmonton Mall
Custom Shoes By Zapato Sanchez
8882-170st
Suite 2924
Edmonton, Alberta
T5T 3J7

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

FREE Shipping worldwide. Free shipping for products that need to be exchanged.